Introduction

Ticket Spicket, LLC, a Virginia limited liability company (“Company” or “We“) respects your privacy and are committed to protecting it through our compliance with this policy.

This policy (this “Privacy Policy“) describes the types of information we may collect from you or that you may provide when you visit the website www.ticketspicket.com (our “Website“) or use our mobile applications your download from our Website, the Google Play Store, or the Apple App Store (our “Apps“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information We collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website or our Apps.
• Through our Apps, which provide dedicated non-browser-based interaction between you and this Website.

It does not apply to information collected by:

• The Company offline or through any other means, including on any other website operated by Company or any third party [(including our affiliates and subsidiaries)]; or 
• Any third party [(including our affiliates and subsidiaries)], including through any application or content (including advertising) that may link to or be accessible from or on our Website or our Apps.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how We will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or our Apps. By accessing or using this Website or our Apps, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website or our Apps after We make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. 

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under the age of 16 may provide any personal information to or on the Website or Apps. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or Apps, make any purchases through the Website or Apps, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected] immediately.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website and our Apps, including the following information:

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you, We will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.
• Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.
• Other information. If you use our website or apps, we may collect information about the browser and device you’re using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn’t use our Website or our App. We may collect this using technology such as GPS and Wi-Fi.

We collect information in different ways. We collect information directly from you. For example, if you buy tickets or register for a promotion. We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our Apps.

We get information about you from third parties. For example, if you use a social media feature within our Website or Apps or post to a social media platform, the social media site will give us some information about you.

Information You Provide to Us  

The information we collect on or through our Website or our Apps may include:

• Information that you provide by filling in forms on our Website or Apps. This includes information provided at the time of registering to use our Website or Apps, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Website or our Apps.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website or our Apps and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website or our Apps.

[You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.]

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website or Apps, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website or Apps, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or Apps.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).

The information we collect automatically [does/may/is only statistical data and does not] include personal information[, [but/or] we may maintain it or associate it with personal information we collect in other ways or receive from third parties]. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website or Apps according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website or Apps.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information below.

• Web Beacons. Pages of our the Website [and our e-mails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website or Apps are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information below.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with information, products or services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• To respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend’s information. We will only use your friend’s information to provide services you requested. Your friend may contact us to ask us to delete their information.
• To improve your experience with our Website or Apps.
• To improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• For security purposes. We use information to protect our Company, our customers, or our Website and Apps. This includes to detect or prevent unlawful behavior.
• To provide you with notices about your account, including upcoming events, expiration notices, etc.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or Apps or any products or services we offer or provide though our Website or Apps.
• To allow you to participate in interactive features on our Website or Apps.
• For marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third party offers or products we think you might find interesting. To learn about your choices for these communications, see Choices About How We Use and Disclose Your Information below.
• We may use push notifications and your location information in our Apps to send you alerts regarding local events. To learn about your choices for these communications, see Choices About How We Use and Disclose Your Information below.
• We use information as otherwise permitted by law or as we may notify you.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please see Choices About How We Use and Disclose Your Information below to learn about your choices for these communications.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.]

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business [and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them].
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website or Apps users is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information below.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by clicking and completing the Opt-Out Form. You can also always opt-out by [adjusting your user preferences in your account profile, or by sending us an email with your request to [email protected] 
• Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by clicking and completing the Opt-Out Form. You can also always opt-out by [adjusting your user preferences in your account profile, or by sending us an email with your request to [email protected] If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can always opt-out by sending us an email with your request to [email protected]

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this [email protected] [However, please know we do not currently sell data triggering that statute’s opt-out requirements.]

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to or on the Website or Apps. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or Apps, make any purchases through the Website or Apps, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected] immediately.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page or through your profile page on our Apps.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. These rights include:

• Disclosure.  You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months. 
• Opt-Out. You have the right to opt-out to the sale of your personal information to third parties.
• Deletion. You have the right to request that we delete any personal information collected from you.
• Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by emailing us at [email protected] or calling us at 1.855.968.4253. We may require additional information to verify your identity before responding to a CCPA rights request. We will respond to your request within 45 days if possible and required under the law.

Personal Information Collected on California Residents. We collect the following information on California Residents:

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our Website or our Apps
• Fan Preferences and Attributes   
• Cookies/Web Beacons
• Device Attributes

We have collected the following categories of personal information from consumers within the last 12 months:

California’s “Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. [All information you provide to us is stored on our secure servers behind firewalls.] Any payment transactions will be encrypted. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to This Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.